To ensure we deliver our clients the best possible service we have invested in an IPLC. An IPLC (international private leased circuit) is a point-to-point private line used to communicate between offices that are geographically dispersed throughout the world. An IPLC can be used for Internet access, business data exchange, video conferencing, and any other form of telecommunication .
Call 767 uses the IPLC to connect directly onto the backbone of US telephone services in Atlanta and onward to the UK. The IPLC has none of the latency issues which have always been incumbent by the use of satellite technology for many off-shore call centers. The IPLC circuit is provided by Orange Dominica (www.orange.dm) Orange are a Global provider of telephony products and services.
The use of Thin Clients in place of PC’s ensures maximum reliability to the agents on the calling floor and together with an IBM Server farm provides a secure and robust operational environment to all clients.
Our facility is equipped with progressive digital systems that allow for the recording, storage, and easy retrieval of all calls. Accessibility to all archived recordings is available to all of our clients who can if required monitor calls directly.
Contact us now:
US Callers: 1 767 449 2118
UK Callers: 0845 8904 767
Dominica call center: 0845 890 0970
Call 767 Offshore Call Center Overview:
- List Cleaning - Lead Generation
- Appointment Setting - Product/Service Marketing
- Advertising Follow Up - Sales
- Customer Loyalty - Customer Care Programmes
- Market Research - Subscription Renewal/Sales
- Customer Support – Help Desk and escalation
- Sales Order Processing - Up-sell and Cross-sell
The Benefits of Using Call 767:
- An economically efficient method of managing high volume, low value telesales/marketing calls
- English speaking workforce
- Real time monitoring due to operating in the Atlantic Time zone