Please select from the following topics to find out more about ocean call:

 General Information
 Services
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 History & Background


General Information

It is with this economic background that ocean call was established to service initially the US and subsequently the UK offshore Call Center requirements, it is located in Grenada, an island located in the South-Eastern Caribbean just north of Trinidad and Venezuela. Grenada provides a well-educated (98% literacy), English speaking workforce that is already successfully delivering high quality services to the US market.

ocean call's location is therefore ideally suited to service the UK and the US market needs, whether business to business in the UK or business to consumer on the west coast of the US. Many companies outsourcing are seeking to provide a 24/7 operation and this service too can be accommodated by ocean call.

Management

ocean call is a UK and US owned and managed business employing management professionals with many years of experience of the Call Center industry, these managers are well versed in meeting the quality and delivery standards that are demanded by the targeted markets.

Technical

ocean call's technical infrastructure is technically advanced and provides high quality fibre telecommunications to its targeted markets with all customer information replicated daily to ocean call's UK Data Management environment. This advanced infrastructure ensures all customers with a high level of service reporting, data security and disaster recovery.