ocean call - Telemarketing Contact center delivering high quality B2B outbound projects to its US and UK based clients from a Caribbean location

ocean call appoints new center Director after its recent expansion in Grenada

Jay Kolb, a US citizen comes to ocean call with over 20years experience in the call center industry and until recently was the Client Service VP of a 2000 seat group of call centers based in Arizona. Jay will be responsible for the day-to-day operations of the center in Grenada and will be reporting to the Managing Director Tim Johnson.

Tim has spent some considerable time in recruiting for this very important role within ocean call and is confident that Jay will provide the on-site leadership and management which will be crucial to the ongoing development of the company.

Jay's decision to join ocean call reinforces his belief that, in the now very mature US and UK markets, large corporates will be earnestly seeking to have their service needs satisfied by off-shore operations. Situated in Grenada ocean call is ideally suited to offer its services within the same time working day as the US, as well as with a non-conflicting time zone for its UK clients.

ocean call offers Call Center Services to US and UK companies with both delivery and service levels to Highest International Standards.

For further information please call Melvyn Mills on 1 970 382 3850

Official opening of Contact center in Grenada

In March 2002 ocean call officially opened their Contact center in Grenada. The opening ceremony was performed jointly by Senator Richard McPhail, Minister of Communication of Grenada and Mr Eric Rutter Vice President of Circulation of Reed Business Information.

As part of the official ceremony there was a social gathering of dignitaries, media and ocean call staff at which there were more than 150 people present. The party atmosphere was enjoyed by everyone and it was an opportunity for ocean call to demonstrate to their CSR's their thanks in achieving the recognition of the Premier Contact center in the Caribbean.

There was comprehensive coverage from the local media including television interviews and Grenada is seen by the Caribbean as leading the way in development in International Telecommunications and Information Technology; ocean call is providing a 'role' model for future investors in Grenada in the field of Contact centers.

ocean call is now seen by the Government of Grenada as a professional business partner providing employment and job opportunity for the islands highly educated population. In their strategic plan for the future ocean call will be entering into a joint venture partnership with the Industrial Development Board of Grenada to provide an IT Training program to provide further education opportunities in Grenada. This training program will not only encompass Software Applications but also Hardware and Network building, configuration and maintenance.

ocean call Investors In People

ocean call prides itself on its professional standards. Each member of staff goes through an orientation and training programme geared not only at providing quality service, but also at developing their skills.

'Investors in People' a standard that is fast becoming Internationally recognised will be introduced in 2002 thus recognising that success is achieved through motivating, informing and training the business's main asset - its staff. To ensure the highest of standards in their customer service ocean call is installing total call monitoring facilities in 2002.