ocean call - Telemarketing Contact center delivering high quality B2B outbound projects to its US and UK based clients from a Caribbean location

ocean call telemarketing operation is listed Top Offshore Call Center by US Publications Company

In their annual survey of Telemarketing vendors one of the largest US Publications Companies has just completed their annual vendor survey of 19 telemarketing companies to whom they outsource work. These telemarketing vendors are based in the US, UK and offshore.

ocean call's telemarketing center was established primarily to service the US Publishing Business to Business publishing industry. In its first year of operation our center was ranked 11th in this years vendor survey not only have we moved up to 3rd we have become the No 1 Offshore Telemarketing company in the survey.

Mike Stonehouse the Operations Director of the center here in Grenada is extremely pleased with the results of the survey and attributes this success to practices and procedures that have been implemented over the last year. These include the comprehensive Customer Service Representative training programmes and improved reporting systems.

ocean call offers telemarketing services to US and UK companies with both delivery and service levels to Highest International Standards.

For further information please call Melvyn Mills on 1 970 382 3850

Official opening of Contact center in Grenada

In March 2002 ocean call officially opened their Contact center in Grenada. The opening ceremony was performed jointly by Senator Richard McPhail, Minister of Communication of Grenada and Mr Eric Rutter Vice President of Circulation of Reed Business Information.

As part of the official ceremony there was a social gathering of dignitaries, media and ocean call staff at which there were more than 150 people present. The party atmosphere was enjoyed by everyone and it was an opportunity for ocean call to demonstrate to their CSR's their thanks in achieving the recognition of the Premier Contact center in the Caribbean.

There was comprehensive coverage from the local media including television interviews and Grenada is seen by the Caribbean as leading the way in development in International Telecommunications and Information Technology; ocean call is providing a 'role' model for future investors in Grenada in the field of Contact centers.

ocean call is now seen by the Government of Grenada as a professional business partner providing employment and job opportunity for the islands highly educated population. In their strategic plan for the future ocean call will be entering into a joint venture partnership with the Industrial Development Board of Grenada to provide an IT Training program to provide further education opportunities in Grenada. This training program will not only encompass Software Applications but also Hardware and Network building, configuration and maintenance.

ocean call Investors In People

ocean call prides itself on its professional standards. Each member of staff goes through an orientation and training programme geared not only at providing quality service, but also at developing their skills.

'Investors in People' a standard that is fast becoming Internationally recognised will be introduced in 2002 thus recognising that success is achieved through motivating, informing and training the business's main asset - its staff. To ensure the highest of standards in their customer service ocean call is installing total call monitoring facilities in 2002.