ocean call - Telemarketing Contact center delivering high quality B2B outbound projects to its US and UK based clients from a Caribbean location

Call Center expands further to deliver new contracts

Following their success in establishing a Call Center in Grenada and now at the end of its first full year of operation ocean call have announced that they will be expanding in order to deliver newly signed contracts. These new contracts will mean the addition to the workforce of at least 150 Customer Service Representative's as well as the need to employ new supervisory staff at the center in Frequente Park.

The first year in Grenada has already seen significant growth in employment by ocean call. The additional CSR's and supervisors will take the total number of staff employed at the center to over 300 and this new growth can be attributed to the high quality standards achieved by the CSR's in their telemarketing work and the reputation which is being built by this company.

ocean call is developing its sales through offices in the UK and the USA and has recently formed a strategic alliance with a major call center in the UK. It is planned that this alliance will bring valuable contracts to the center, contracts that will necessitate further employment.

Tim Johnson, Managing Director for ocean call, adds:
"The philosophy of this alliance is to access UK clients effectively and provide them with a cost effective offshore call center service, which will maintain the high levels of quality already practiced."

For further information please call Melvyn Mills on 1 970 382 3850

Official opening of Contact center in Grenada

In March 2002 ocean call officially opened their Contact center in Grenada. The opening ceremony was performed jointly by Senator Richard McPhail, Minister of Communication of Grenada and Mr Eric Rutter Vice President of Circulation of Reed Business Information.

As part of the official ceremony there was a social gathering of dignitaries, media and ocean call staff at which there were more than 150 people present. The party atmosphere was enjoyed by everyone and it was an opportunity for ocean call to demonstrate to their CSR's their thanks in achieving the recognition of the Premier Contact center in the Caribbean.

There was comprehensive coverage from the local media including television interviews and Grenada is seen by the Caribbean as leading the way in development in International Telecommunications and Information Technology; ocean call is providing a 'role' model for future investors in Grenada in the field of Contact centers.

ocean call is now seen by the Government of Grenada as a professional business partner providing employment and job opportunity for the islands highly educated population. In their strategic plan for the future ocean call will be entering into a joint venture partnership with the Industrial Development Board of Grenada to provide an IT Training program to provide further education opportunities in Grenada. This training program will not only encompass Software Applications but also Hardware and Network building, configuration and maintenance.

ocean call Investors In People

ocean call prides itself on its professional standards. Each member of staff goes through an orientation and training programme geared not only at providing quality service, but also at developing their skills.

'Investors in People' a standard that is fast becoming Internationally recognised will be introduced in 2002 thus recognising that success is achieved through motivating, informing and training the business's main asset - its staff. To ensure the highest of standards in their customer service ocean call is installing total call monitoring facilities in 2002.